Warranty Conditions

One behalf of our online store we thank you for your choice. To avoid possible misunderstandings, please read the warranty terms and conditions of service carefully. We try our best to meet your requirements, good luck.

Warranty service:

• Warranty service means repairing or replacing an item during the warranty period.
• The warranty applies to damage to the equipment caused by a technical defect.
• The warranty period is calculated from the date of sale of the item.
• To receive warranty service, please present the warranty card at the service center, together with the proof of payment and the manufacturer's warranty card (if any).
• The warranty card must include: item name, serial or IMEI code, buyer name, date of purchase, name of the responsible employee and signature. Otherwise warranty service will not be provided.
• In the event of a user modifying the software or switching to another version, the company is not responsible for the smooth running of the computer.
• The number of dead spots is the basis for replacement of the monitor varies from manufacturer to manufacturer.
• Goods purchased from our online store (except in cases specified in the “Warranty terms do not apply”) have a warranty from 1 month to 3 years, unless specified otherwise.
• To receive information related to receiving warranty service, the customer must contact our operator in advance. Tel: 032 288 09 90

Warranty service will not be provided if:

• The product warranty period has expired.
• No warranty card is presented and / or, if available, no manufacturer's warranty card is presented.
• The data in the warranty card has been deleted or modified.
• The warranty card and a serial number, IMEI code or registration number on the body of the device is not readable or is removed.
• The purchased product has a visual or mechanical damage / defect, a seal is damaged or removed (if any).
• The device was used for purposes unsuitable for its intended purpose.
• The rules of storage and use attached to the device by the manufacturer are violated.
• The damage is caused by a computer virus or inappropriate file(s).
• Damage is caused by fault in the mains (voltage change is more or less than 220-230 volts), dehumidification of the mechanism, corrosion, exposure to high or low temperatures, violation of the rules / conditions of operation and storage, as a result of unqualified repair / installation work by an incompetent person.
• If the damage is physical, such as broken, cracked, scratched, crushed, burned, melted and / or damage by fluid.

Warranty terms do not apply to:

• The warranty does not apply to software or any kind of damage to the operating system. Power supply, battery, 1 to 3 or 5 pixel damage, memory card, cable, adapter.
• Warranty terms do not apply to consumables (cartridges, fax paper, discs), as well as mobile phone, tablet accessories (charger, USB cable, headphones).

Modification of the item is allowed only in the following cases:

• If the product is purchased by installment or debit / credit card, the order is not subject to cancellation. It is possible to exchange the item only in case of detection of production defect.
• If the item is found to have a factory defect, the customer should bring the item to the relevant service center within 2 (Two) working days after the purchase, in full packaging, complete set and without physical damage, where the factory defect must be confirmed and the relevant document will be issued, on the basis of which the item will be replaced.
• Upon receipt of the item, the customer must check its visual condition in the presence of the courier.
• In case of any type of problem or visual defect, the customer should contact our operator before the courier leaves and explain the problem in detail.
• In the event that we are contacted with a product exchange request after the courier has left, then the customer is responsible for returning the product to be exchanged to our warehouse and related costs.